Ecommerce Fulfilment

Fulfilment Logistics Services takes care of the shipping and distribution from factory gate to your customers in the UK and EU.

You are ensured a hassle free end-to-end process from our 20 years experience of freight forwarding, secure warehousing and ecommerce fulfilment. Our quality service is demonstrated by ISO 9001 accreditation.

Shipping by Sea and Air

We receive daily LCL, FCL and Air shipments from China to UK. Your dedicated fulfilments team includes Chinese nationals to answer whatever queries you may have.

We will arrange for the transport of goods from your factory to a port of loading and consolidated into a single container or, for Less than Container Loads (LCL), shipped via one of our consolidation services to the UK. Upon arrival, containers are either Customs cleared at the port or placed under a Customs bond and unpacked at one of our Customs approved terminals in London, Felixstowe or Southampton where a Customs entry is submitted and the goods are Customs cleared.

For the most urgent of despatches, our links with major airlines and operators through the Neutral Air Partner organisation ensures a high quality and responsive service with the best rates available.

Our smart fulfilment portal provides real-time tracking and collaboration, automatic updates and powerful reporting to pallet and container level.

Fulfillment Preparation

Once cleared from customs, the containers are unpacked and your goods are sent to our Fulfillment Preparation Centre which is strategically located between the major container ports of London and Felixstowe. This saves you time and freight costs, and facilitates the smooth running of your business by being on hand to help sort things out on the rare occasion that things go wrong at the port.

Our Fulfilment Preparation Centre gets your inventory ready to deliver to either your UK fulfilment centres or direct to end customers.

Our FBA prep service gets your inventory ready to send into Amazon. Dependent upon the service required, we will sort and palletise your goods according to Amazon specification or de-palletise your goods ready for inspection, packaging and labelling of items. All inventory is entered into our Warehouse Management System (WMS). We are also able to undertake any additional services such as bundling, bagging and inserting.

Order Processing

Once a customer order has been received by our fulfilment centre, we will pick, quality check, pack, and prep it for delivery to the end customer. Our speed of response and our relationships with leading courier services and national and international carriers means we are able to process and deliver a customer order in the minimum time possible.

We will also update the status of an order so you know when those orders have been shipped, and can track the order to the point of delivery.

Returns Handling

We can undertake returns handling on your behalf and ensure that items returned to you are inspected, processed and re-shipped, repackaged or destroyed.

Customs Duty and Value Added Tax

Our eCommerce Fulfilment service includes guidance with all necessary process and documentation.

If required we can also incorporate your UK company, undertake VAT registration and obtain your Economic Operator Registration and Identification (EORI) number. Additionally we can act on your behalf to reclaim your VAT and compile your periodic VAT returns.